We are pleased to offer FREE shipping on all orders. Currently, we exclusively ship within the United States. Shipping costs can be reviewed during checkout so that there's no confusion. Please note that for select products, we may charge fees in regards to our freight program. Additionally, we offer white glove services available for upgrade at checkout. While some products may not have the option available, others may require the service and it's up to you to pay the necessary fee. If we are unable to ship to your location, one of our representatives will contact you to make the appropriate changes to your order. Estimated shipping dates can be located:
- Directly on product pages
- During the checkout process
To view your order status, login to your DecorNoble account and direct to My Orders listed under the My Account section.
White Glove Service
Our white glove services provide our customers with a more convenient and professional delivery experience. How it works is we assemble the product, touch it up, and make sure it's in pristine condition before sending it out on our parcel service to your delivery address. Our drivers will liftgate the product(s), if necessary, and accomodate it to your request. We take our time in ensuring you have the best delivery experience. Select products don't have an upgrade option to white glove while others require the service. If white glove service is not offered for your item(s), please contact us to request a custom white glove quote. We will do our best to accommodate you, but please be advised that not all requests are guaranteed. The pricing can vary for each order. Pricing can be determined during the checkout process if purchasing one of the select white glove eligible products. If you prefer our white glove service over a normal freight delivery, contact us for a list of all products eligible for white glove services. Your items will be sent with white glove carriers who are experienced with furniture assembly. Disclaimer: Customers are liable for any additional handling fees or costs for redeliveries or missed appointments that occur after the natural designated appointment is rescheduled or missed, this includes items that cannot fit through an entryway.
The delivery time frame is divided into two parts:
After an order is placed, it must be verified, quality checked, tailored, and packaged. Please allow up to 24 hours after the order is placed and payment is received for orders to get shipped out. Our Manufacturing & Shipping team is hard at work every day to ensure efficient lead delivery times.
This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery orders usually arrive within 5-10 business days. In some cases, orders arrive sooner than expected. For an exact lead time on a specific product, reach out to us and we will be assist you.
The freight carrier will attempt to contact you via your phone number or email on your order to confirm and schedule the delivery. Take the time to double check the information current. If the freight carrier cannot reach you, or cannot arrange a delivery, the item(s) will be sent back to us. Please note that if this happens, you're paid shipping fees will be lost when the item is refunded.
We schedule delivery beforehand and primarily occur Monday-Friday during regular business hours. A signature is required for delivery and you must be present. If an appointment is scheduled and you are not present without reaching out the carrier, they may charge you a redelivery fee.
If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible. Some changes may be not possible. If you wish to change the address after the item is already in your area, the carrier may charge a fee.
It is your responsibility to INSPECT the merchandise prior to delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process.
If you receive a damaged item, you will have the option to decline the delivery and document specific damages to the product on the delivery receipt. Notify us with the details of the damage so that we can return or exchange your merchandise according to your needs. We allow 10 days for customers to send us a claim providing images of the damaged product(s). This time-frame may be extended with custom orders. Allow 7 days for a claim to be approved. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.
Cancellations must be filed via our contact us page within 24 hours of the order being placed. If a claim is submitted after the window, we will try our best to cancel the order and respond to your cancellation request. Please note that some items may be held accountable for restocking fees. Upon cancellation, if that order has already been placed in our production process or shipped, the restocking fee will apply. Contact us for specific information regarding restocking fees on select products.